What is a Reflection / Empathy Guess?

Another excerpt of an email conversation!

Enjoy,
Gail

in our conversation last night, i found myself tripping up on
offering you a reflection of your feelings vs telling stories.

a classic, textbook reflection / empathy / mirroring is simply 2 parts:

Feeling + Need + ?

(hehehe..3parts, it helps if it's a question, not a statement).

Ex: are you (feeling) concerned because you need to trust you're safe?
Ex: are you (feeling) flustered because you'd like clarity?

If it's a statement, you revert to education rather than inviting the other to check in with themselves. The idea behind empathic reflections/mirroring is not only about mutual understanding; it also helps the speaker get self-connected and reduce emotional hijack. But if you say it as a statement (ex: "Oh i get it you're concerned b/c you want to be safe" the other person may not take it well "stop psychoanalyzing me!" or "don't tell me who i am!!"). Keeping it as a question helps them hear your guess as just that - a guess - which helps them to self-connect while they check out the guess.

Meanwhile, the whole "Are you Feeling because you Need XYZ" -- this crap gets canned and corny really quick, so once we get the F/N base, we can go a bit more colloquial:

Ex: so do i get that you're upset b/c you really want companionship?
Ex: are you frustrated b/c you'd prefer to have more confidence i hear you?

One of the tricks of empathic reflection is NOT getting yourself caught into it. This is NOT about you, this is NOT about including you. Ex: "are you frustrated because i interrupted you" is not an empathy guess, it's a mistake of you confusing strategy (what you did) with need (what stimulates the other person's frustration). Instead, try "are you frustrated because YOU really want to be heard?"

This also helps us, as listener, get out of the blame-game, because we're not confusing us with the internal experience of the other.

Ex:
replace "are you irritated b/c you want me to not interrupt you"
with "are you irritated b/c you dearly want space to speak"

More colloquial flow comes when we get the concept beyond the form:

"Yeah, part of what i get is that when you're not getting the kind of companionship you want, it's frustrating for you and you feel lonely...you really WANT that companionship....is that right?"

Here i have the Feeling (frustrated, lonely) and the need (companionship), but it's completely outside the form of "are you F b/c you N...?"

Here's another:

"I imagine it's confusing for you to not know what to do, because you'd really like the clarity and the sense of understanding how to move forward. Is that right?"

Again I have the Feeling (confusion) and the need (clarity, understanding), and it's still in the form of inquiry ("is that right?"), but it's totally out of the form of "F + N + ?".

The common habits we're trained include lots of slippery slopes. One, is we mix up "feel like' and "feel that" with "feelings". When we start with "feel like' or "feel as if" - whatever comes next will be a thought, an image, a story. "I feel like she's being an idiot". That's not a "feeling", feelings are internal emotions separate from others. I can feel sad, happy, delighted, irritated, confused, anxious. These are "feelings". "I feel like this just isn't going to work" isn't a "feeling", it's a thought, an assessment, a conclusion your mind has come to. When we talk about our thoughts, assessments, and conclusions, we risk putting forward points for debate. When we talk about our feelings, we're merely stating internal states; who can argue with that. "I'm feeling sad." "No you're not!"

??

So by talking about feelings (not thoughts, stories, or assessments) we make it easier for others to hear our deepest intentions without distraction.

Likewise, we can go a slippery slope on the Needs bit, too. Ex: "I need you to shut up" is not a need, it's what i want as a strategy. Anytime we follow "need" with "you/him/her/me" or say "need to", odds are we're ending with a strategy. Just like thoughts, when we talk about strategies instead of underlying universal needs, we have room for combat, debate, argument.

Ex: "I need you to clean your room" / "I don't want to!!"
instead, try "I dearly need order" (now we can collaborate on a strategy to meet your need in a way that works for both of us.

When we talk, think, and ask questions in terms of NEEDS inquiry, we have a powerful tool for creativity and resourcefulness; I like to say there are 10K strategies to meet a need. But when we talk in terms of thoughts, strategies, and assessments, we quickly paint ourselves into a corner that's hard to get out of.

Ex: "I just feel like this isn't working" (doesn't give me options, does it?)
Ex: "I am SO frustrated - I really want this to be easier for us!!" (now you can make a request that will help things get easier) "Can we just take a breath and hold hands for a few minutes while we think up ideas?"

So - bottom line:

Empathy guess / reflection / mirroring in TIA consists of 90% needs-awareness, 10% emotional awareness (cuz it helps us more powerfully express the depth of the yearning).

Ex: Are you F b/c you N....?
Ex: Are you delighted because you've had so much play this week?
Ex: I imagine you're sad, cuz you want more support, huh?
Ex: Is it that you're bewildered b/c you'd really like to get a handle on what's going on? ("get a handle on" is colloquial for "understanding"/"clarity").

Does this help you make more sense of what i'm hoping for when i say i need "reflection", or "empathy"?

What's an Observation?

To observe without evaluating is the highest form of intelligence.
- Jiddu Krishnamurti

When we think and communicate based on pure observation, needs and requests, we increase the likelihood for movement, connection and fulfillment.

For the sake of increasing fulfillment, I invite you to replace the use of "observation" as it is colloquially used (to mean "to state an opinion or conclusion") with a sense of speaking about the world in observations that are without conclusion, assessment, opinion, or judgement.

Observation is:
- the act of making and recording a measurement. Ex: "Three times this week". Therefore "always", "never", and "sometimes" are not observations, but assessments. "You never XYZ," is not an observation. "Twice last week you didn't XYZ...," may be an observation.

Observation is:
- recognizing and noting some fact or occurrence. Ex: "The door closed." Therefore, interpretation is not the same as observation, "you slammed the door" is an interpretation. "I have not heard you tell me back what I'm saying" is an observation. "You're not listening," is an interpretation.

Observation is:
- recognizing and noting some fact or occurrence. Ex: "I asked twice and twice he said 'no'," is an observation. "He is stubborn," is a label, an assessment, an opinion, a judgment.

Observation is:
- recognizing and noting some fact or occurrence. Ex: "I have met 2 people who earned more than I earn who I did not like," is an observation. "Rich people are mean, they think they're entitled," are generalizations, categorizations (ie: assessments, not observations).

Observation is:
- recognizing and noting some fact or occurrence, without making meaning. Ex: "1000 suicide bombers died last year," is an observation. "The world is being overrun by suicide bombers," is an extrapolation of you making meaning, your opinion / conclusion that doesn't represent a fact.

Observation is:
- free of judgment, opinion, analysis, assessment, generalization, or interpretation. Ex: "I observe that 3 days last week you told me you were busy," is an observation. "I observe that she's pathological," is not an observation, it's an assessment, an analysis, regardless of the fact that the word 'observe' is being used. "She is wearing a red hat," is an observation. "She's dressed strangely," is an opinion.

Think of it this way - if someone can argue with you on your statement or debate the validity of it, or if it could not be recorded on a video or on tape, then it's likely not an observation.

How are your powers of observation?

FACT OR THOUGHT?
For each of these sentences would you assess it as an observation or as an opinion? If you think the sentence is an opinion, how might it be changed to qualify as an observation?

- The world is falling apart.
- I'm having a bizarre day.
- You're just PMSing.
- He's difficult.
- He hung up on me 3 times! He's a jerk!
- You're a terrific dancer.
- You're the best dancer I've ever danced with.
- I love how you waltz.
- I notice I'm obsessing.
- I notice I'm spending more than 2 hours a day thinking about it.
- I observed that he was too impatient to talk to me.
- She said it in a threatening tone of voice. Everyone would agree!